Office hours
Our office and order lines are open on 0844 6933363 Monday – Friday 9.00am-4.00pm but do get extremely busy so for this reason we operate a 7 day a week email answer service open 9.00am-9.00pm Monday-Sunday for all enquiries. Postal charges apply to phone orders. Discount code and offers are not valid on phone orders.

Terms and Conditions
Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of our Terms, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website to update stock. This Website also contains links to other websites, which are not operated by Perfect Wedding Shoes and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Submission of photos
By submitting any material to us, you automatically grant Perfect Wedding Shoes the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order. Dispatch times may vary according to availability and any delays are usually advertised on the listing. We will not be held responsible for delays resulting from postal strikes or supplier stock delays. In order to contract with Perfect Wedding Shoes you must be over 18 years of age and possess a valid credit or debit card. Perfect Wedding Shoes retains the right to refuse any request made by you. If your order is accepted we will inform you by email. Please provide a valid email address for confirmation of your order. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised can be subject to such changes without notice. In the unlikely event that the goods are no longer available we will advise you of this and refund any money paid.

Stock Availability
Perfect Wedding Shoes holds hundreds of items in stock but various makes will be ordered in direct from our suppliers and may therefore be on a delay. This will be stated on the listing and is approximate. If you need your item urgently we advise you contact us prior to purchasing for delivery times as your items maybe in stock. Next day delivery on Makes such as Meadows, Shades, Diane Hassall, Touch Ups, Liz Rene and Dyeables are not guaranteed unless Perfect Wedding Shoes has the item in stock.

Postage
For comparison purposes we will only accept a max of two items per same size with free UK postage. If you require more for bridesmaids please speak to us before placing your order. The free postage is valid on two items and customers who try to avoid postage charges by placing multiple orders to the same address for more than two items may result in the order being cancelled.

Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: We do need a valid email address for you to receive this email. We advise that a mobile and landline number are included on your order in case we need to contact you urgently regarding your order.

Pricing
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the description of any goods which you have ordered we will inform you of this as soon as possible and give you the option of continuing with your order or cancelling it. If we are unable to contact you we will treat the order as cancelled, refund your payment and email you immediately. All prices are inclusive of VAT.

Accepted Payment Methods
You can pay by all major credit and debit cards. Payment is taken at time of ordering through our secure payment gateway Sage Pay or Paypal.

Sale Items
We regret we are unable to guarantee availability on sale items and if out of stock we will refund your payment within 24hours. All of our sale items are usually discontinued styles from our suppliers and are not available in all sizes, only the sizes stated. Please note that all of our items are in as new condition unless stated otherwise. There may be possible outer box damage and goods have been priced to take this into consideration. Discount codes are not valid on sale items.

Discounts
Discount codes are offered from time to time but are not valid on phone orders, sale items, dyeing, personalised items and detailing services. If codes are used for such then a full refund will be issued and the sale cancelled.

Variations
Perfect Wedding Shoes shall have the right at any time and without notice to amend, remove or vary the Services and/or any pages of this Website.

Cancelling your order/Returning an order
Consumer Protection (Distance Selling) Regulations 2000 state you have the right to cancel your order (apart from non returnable items or items made to your specifications or clearly personalised) within 7 days of receipt. If you wish to exercise your statutory right to cancel, you must notify us in writing with your order number within 7 days and immediately return the items that you do not wish to keep to us at your cost within our returns period of 14 full days from receipt (Mon-Sun). If you cancel within the statutory period you may claim a refund of any sum you have paid. Items returned over 7 days but within our 14 day returns period: We have the right to deduct postage costs (£3.99 per pair shoes and £2.99 for accessories) if the free postage cost was selected on ordering. The goods must be returned in new unused condition with outer packaging and with no tape around the shoe box. If the box is defaced then a charge of £3.50 will be deducted from any refund. We do not accept items back over 14 days from receipt. You must return goods to us at your own expense and ensure goods are packaged adequately to protect against damage. We advise that you use a signed for return method as if items go astray you the customer will need to make the claim with Royal Mail. Sorry but we cannot do this for you. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration then no refunds can be issued. We advise wearing a pop sock when trying on shoes to avoid marking and please only try the shoes on carpet as hard services will mark the soles.

Refunds
Refunds are normally issued within 7 working days of receipt but please allow up to 14 days for refunds to go back into your account. A completed returns form should be enclosed in the parcel to avoid delays in refunding.

Exchanges
Free postage on 1st exchanges only. If you return an item for an exchange and then return the exchanged item for a refund we have the right to deduct the free postage costs for that exchange from your refund. £3.99 per pair shoes £2.99 per accessory.

Items not included in our returns policy
Dyed, personalised items , detailed or custom designed shoes, any item which states detailed to order on the listing plus Ladies hosiery, Children’s socks & tights, gel insoles, lingerie with undergarments ie thongs, pants and products which are made to your specifications are excluded from our 7 day cancellation policy. Your statutory rights are not affected in any way by this policy.

Personalised items
All detailed or dyed items are not included in our returns policy therefore if you wish to try items on before the items are personalised then please order first selecting the try before dye option or by adding no detailing to your order. The goods will then be sent out first for you to try. Permanence is not guaranteed on detailed or personalised items and will depend on various factors. If in doubt please ask.

NO RESTOCKING FEE!
Some companies charge a restocking fee for each item that is returned for a refund. Here at Perdita’s we do not charge any restocking fees. Please check other companies’ terms and conditions for their charges.

Faulty Goods
If there is a problem with the goods please contact us within 48 hours to report the problem. If you need to return faulty goods please return within 7 days of receipt by 2nd class recorded postage only and keep the posting receipt. If you choose to return by any other posting method a postage refund cannot be issued. If you find a fault with your goods over 7 days or receipt we will repair or replace that item. Return postage is not refundable. No refunds are issued after the 7 day cancellation period. Some items are classed on the listing as seconds and some satin shoes have small amounts of glue showing this is not classed as a fault.

Sizes
All our sizes are stated in UK sizes and are not guaranteed. EU/USA sizes differ from UK sizes and conversion charts vary in size conversions. If you wish us to clarify the US or EU size please email us before placing your order. All heel sizes are approximate and not guaranteed and are given to us by suppliers. If you require us to clarify this measurement please email with the product code before placing your order.

Undelivered Parcels
All parcels do need to be signed for. Your local sorting office will keep any uncollected parcels for 7 days and after this they will be returned to us. If the parcel is returned to us as undelivered and the postal service did not leave a calling card then a claim should be put in with Royal Mail to refund you any postage costs. If the parcel was returned to us due to an incorrect or incomplete address given on the order form then postage will need to be paid to re send the item. If the goods are undelivered and returned to us you may cancel the order but postal charges are not refundable.

Security & Privacy policy
Our on-line ordering system uses the latest secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection. All the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and the details will only be used to send items you have ordered. Phone numbers will only be used by ourselves for order related queries and we do not keep customers credit card details.

These conditions do not affect your statutory rights

We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If your question has not been answered above the please feel free to contact us at info@perfectweddingshoes.co.uk or call 0844 6933363

Perfect Wedding Shoes is the sister site to Perdita’s Wedding Shoes Ltd and our registered head office is:
Unit 3
Dalewood Road
Lymedale Business Park
Newcastle - under - Lyme
Staffordshire
ST5 9QH

Company No. 06869999
Vat Number: GB 944070042